Terms of service

Last Updated:  March 2026

Welcome to Brass & Bloom Scoops.  By visiting our website and/or purchasing from our shop, you agree to the following Terms of Service.  Please read them carefully before using our site or placing an order.

1. Overview

This website is operated by Brass & Bloom Scoops.  Throughout the site, the terms "we", "us", and "our" refer to Brass & Bloom Scoops.  By accessing our website or purchasing from us, you agree to be bound by these Terms of Service, including any additional policies referenced here.

By placing an order with Brass & Bloom Scoops, you acknowledge that you have read, understood, and agreed to our store policies including our mystery product policy, refund policy, and shipping policy.

If you do not agree to these terms, you may not access the website or use any services.

2.  Mystery Scoop Products

Brass & Bloom Scoops offers curated mystery scoop products.  When purchasing a scoop, you are purchasing a surprise assortment of items selected by our team.  

Items are chosen at our discretion and may vary from order to order.  Because of the nature of mystery products:

  • Specific items cannot be guaranteed
  • Scoops may contain a variety of vintage-inspired or craft-related items
  • Each scoop will be unique

By placing an order, you acknowledge and accept the mystery nature of the product.  

Mystery Product Disclaimer

All scoops sold by Brass & Bloom Scoops are mystery assortments.  Items shown in promotional photos or videos are examples of possible items and are not guaranteed to be included in every scoop.

Each scoop is unique and items are selected randomly from available inventory.

3. Duplicate Items

Because our scoops are curated mystery assortments, it is possible to receive duplicate items when purchasing scoops.  This is a normal part of the mystery scoop experience.

Brass & Bloom Scoops cannot guarantee that every item in an order will be unique, and duplicate items do not qualify for returns, refunds, or exchanges.

4. Order Preferences

Customers may leave notes with preferences or items they wish to avoid.  While we will do our best to accommodate requests, we cannot guarantee specific items or themes.

5. All Sales Are Final

All purchases from Brass & Bloom Scoops are FINAL SALE.

Due to the mystery nature of our products, we do not accept returns, exchanges, or refunds based on item preference or dissatisfaction with the contents of a scoop.  

6. Damaged Orders

If your order arrives damaged due to shipping, please contact us within 48 hours of delivery with photos of the damaged packaging and items.  We will review the situation and determine the best resolution.  

7. Lost or Stolen Packages

Once an order has been shipped and handed over to the carrier, Brass & Bloom Scoops is not responsible for lost, delayed, or stolen packages.

Customers will receive tracking information when their order ships.  If a package is lost or marked as delivered but cannot be found, customers must contact the shipping carrier directly to file a claim.

8.  Order Packing Videos (TikTok Add-On)

Customers may purchase an Order Packing Video add-on at checkout for an additional fee.

By purchasing this add-on, you agree that:

  • Your order may be filmed during the packing process
  • The video may be posted on our TikTok or other social media platforms
  • Videos are created for entertainment and promotional purposes

Packing videos are for entertainment and promotional purposes and may not show every item included in the final package.  Packing videos are intended to show portions of the packing process and should not be considered a complete inventory of items included in the order.  

Purchasing this add-on does not guarantee a specific posting date.

9. Pricing and Product Availability

Prices for products may change at any time without notice.  We reserve the right to modify or discontinue any product at any time.

We are not liable for any modification, price change, or discontinuation of products.

10. Accuracy of Information

We strive to ensure all information on our website is accurate.  However, we are not responsible if information available on the site is not completely accurate, complete, or current.

11. Prohibited Uses

You may not use our website or products for any unlawful purpose or violate any laws in your jurisdiction.

12. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time.  Changes will be posted on this page.

Your continued use of the website after any updates constitutes acceptance of those changes.

13.  Contact Information

For questions regarding these Terms of Service, please contact us through our website.