Contact information
At Brass & Bloom Scoops, we're always happy to help! If you have questions about your order, products, or policies, please reach out using the contact methods below.
Customer Support
For general questions, order inquiries, or support, please contact us through our website contact form or email. We aim to respond to all messages within 1-3 business days.
Business Hours
Customer support messages are typically answered during the following hours:
Monday - Friday: 4:00 PM - 8:30 PM
Saturday - Sunday: CLOSED
Responses may take longer during weekends, holidays, or high order volume.
Order Questions
When contacting us about an order, please include:
- Your order number
- The name used for the order
- A brief description of your question or concern
This helps us assist you as quickly as possible.
Social Media
You may also connect with us on TikTok to see scoop packing videos, new items, and updates from Brass & Bloom Scoops. Please note that order support may be limited through social media, so for the fastest assistance we recommend contacting us through our website.
Thank you for supporting Brass & Bloom Scoops!